Our client, a Canadian company offering insurance products primarily related to the travel industry, is entering a new phase of growth.

Having embarked on a digital transformation more than five years ago and deployed new business systems, the company is now entering a new phase by integrating advanced tools while optimizing its business processes and operational efficiency.

Your responsibilities will include: 

• Ensuring claims are processed optimally, quickly, and fairly, in accordance with internal policies, insurance contracts, and applicable regulations.
• Optimize processes and technological tools to improve performance, reduce delays, and strengthen claims-related loss management.
• Develop and implement an integrated customer service strategy that promotes a positive, consistent, and distinctive customer experience.
• Contribute to the company's growth and reputation by placing the customer at the heart of strategic and operational decisions.

This role is for a fully bilingual manager with over 10 years of experience in claims (travel insurance is an asset). To excel in this role, you must be innovative and agile. The company is undergoing a major transformation and updating its processes (AI, BI, CRM). Your ability to influence, mobilize, and inspire others to excel will facilitate the development and implementation of strategic plans.

You have acquired solid customer service skills, which enable you to mitigate risks and meet the expectations of all parties.